Frequently Asked Questions

Everything you need to know before your visit to The Village Ice.

Season and Entry

  • The Village Ice is open from [START DATE] through [END DATE]. See the season calendar for daily hours.

  • We're in Market Square, at the heart of The Village at Tuxedo Reserve in Tuxedo, NY: 1 Bridle Trail Rd, Tuxedo Park, NY 10987. [PARKING / ARRIVAL NOTE].

  • Buy timed tickets online ahead of your visit, then show them at the entrance. [Walk-up tickets are available when sessions aren't sold out.]

  • Yes. Every skater must accept our skating waiver. You'll agree to it when you buy tickets online. [Or: sign it on arrival.]

  • Tickets are non-refundable. If we close because of weather, [EXPLAIN CREDIT OR RESCHEDULE POLICY].

  • No. Once you exit, your ticket can't be used again that day.

Skates and Equipment 

  • Absolutely. Bring your own skates and skip the rental line.

  • Yes. Rentals are available in all sizes for $[ ]. You can add them to your ticket online.

  • Yes. Skate trainers rent for $[ ] and are sized for children [HEIGHT/AGE LIMIT].

Weather

  • Skating may pause for heavy rain, lightning, high winds, or unsafe ice. Safety always comes first.

  • We post closures at the top of this website and on our social media channels.

Discounts

  •  [ACCESS PROGRAM NAME] offers admission and skates for $[ ] with [ELIGIBLE ID]. Available in person only, one ticket per person.

Facilities

  • [DESCRIBE ACCESS]. For specific questions, email [EMAIL].

  • Yes. Our concession stand, with indoor and outdoor seating, serves hot drinks and snacks during skating hours. You'll also find cafés, a food market, and restaurants all around Market Square.

  • [No outside food or drinks are allowed, except baby food and medically necessary items.]

  • [Strollers are welcome in the lobby but not on the ice.]

  • Please pack light. Small bags are fine, and lockers are available for $[ ]. Large bags and luggage aren't allowed.

  • Ask any staff member or email [EMAIL] with a description of the item.

  • Yes. Trained staff are on site during all public sessions.

Rink Rules

  • Only service animals are permitted.

  • [LIST, e.g. glass containers, weapons, drones, speakers, large bags.]

  • Smoking, vaping, outside alcohol, and drugs are not permitted anywhere at The Village Ice.

  • Yes. See our Parties and Events page or email [EVENTS EMAIL].

  • We hire seasonal staff each fall. Send your résumé to [JOBS EMAIL].

Other Questions